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Help (FAQs)

Can I upload my file for you to review without making a purchase?
Yes. We do a free technical review of your file before you even place your order. You'll have better peace of mind knowing that your file is ok before you pay. The review usually take couple hours.

How long does it take to receive my order?
After you approve your proof, please check the specific product ordering page for available turnaround times. Shipping by FedEx ground takes from 1 to 5 business days to get to you depending on your location.

Do you offer blind shipping?
We blind ship per your instructions.

Can I pick-up my order?
If it is more convenient, you can pick-up you order from 450 Elizabeth St., Guelph, Ontario N1E 1W6.

Can I cancel my order?
You may cancel your order if you have not already approved your proof. If a proof has been created and sent to you, and then you decide to cancel your order, you will be charged for the cost of the proof and receive a credit for the balance of your money.

When will I be charged sales tax?
Sales Tax is determined on checkout. Orders shipped anywhere in Canada will be charged the current sales tax rate applicable to the province.

What if I am not satisfied with my order?
Please contact us at It's our goal to make sure you are 100% satisfied with all your orders.

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